Terms & Conditions

Effective Date: August 12, 2025

1. Introduction

Urban Thottam (“we”, “our”, “us”) operates as a not-for-profit social initiative dedicated to urban greening, cooling, and resilience. Through collaboration with local partners, including TNULM SHG gardeners (Madras Mali) and Sempulam Sustainable Solutions (Garden Kits), we offer advice, recommendations, and coordination—not commercial services.

2. Scope of Services

  • We provide informational content, guidance, and support regarding urban farming, terrace gardens, and green living.
  • Madras Mali visits are currently available only in select areas of Chennai. Availability may change without prior notice.
  • We do not guarantee service delivery, and retain the right to refuse requests at our discretion.

3. Non-Commercial and Advisory Nature

  • We are not a commercial vendor or service provider.
  • Any references to partners, gardeners, products, or affiliated initiatives are informational only.
  • We do not accept liability for actions taken based on third-party content, links, recommendations, or external sources published on our website.

4. Third-Party Information

  • Our website may include third-party content, such as case studies, external projects, or partner information.
  • We strive for accuracy, but cannot guarantee completeness, accuracy, or relevance, and disclaim responsibility for third-party errors or omissions.
  • Visitors assume full responsibility for using any external information or contacts.

5. Community Conduct

  • Urban Thottam represents a welfare-driven effort. We request that all Malis, community members, and partners be treated with dignity, respect, and courtesy.
  • Behavior that undermines this—such as harassment, discrimination, or abuse—may result in refusal of support or future interactions.

6. Disclaimer of Liability

  • All content is provided “as is”, without warranties of any kind, whether express or implied.
  • We do not accept liability for damages, losses, or harms resulting from the use of our advice, referrals, or any third-party involvement.
  • Use of our site and services is at the user’s own risk.

7. Right to Refuse Service

  • We reserve the right to refuse engagement—whether providing recommendations, arranging visits, or coordinating partnerships—for any reason we deem appropriate, including limited capacity or potential misuse.

8. Modification of Terms

  • We may update these Terms at any time. Changes take effect upon posting and apply to new and ongoing interactions.
  • Continued use signifies acceptance of updated terms.

9. Applicable Law

  • These Terms are governed by the laws of India.
  • Any disputes will be addressed through amicable resolution, with legal steps as a last resort.

10. Contact and Clarifications

  • Questions or concerns related to these Terms or our practices can be submitted via our website or in writing. Email: info@urbanthottam.com.
  • We welcome feedback that helps us better serve our mission of fostering green, inclusive urban resilience.